Returns & Refunds
🔁 Returns & Refunds
We stand by our products. If your item arrives damaged, misprinted, or defective, we’ll replace it or refund it – at no extra cost.
✅ What can be returned
- Damaged or defective items
- Items with printing errors
- Lost shipments (based on tracking info)
🚫 What can't be returned
- Wrong size or color chosen by customer
- Items that have been worn or washed
- Custom or personalized products
📩 How to start a return
Please contact us within 7 days of receiving your item by emailing support@iceandfire.store with:
- Your order number
- A photo of the issue (if applicable)
We’ll make it right! Our production partner Printful will process all approved returns and replacements quickly and securely.